Welcome to Plidesk
For Extending Your Warranty
What Services We Offer For You
Your Satisfaction Is Our Goal
Warrant
"Register your Plidesk treadmill today to extend your warranty coverage. Complete the form for additional protection on your fitness investment."
Contact US
For any questions or concerns, please contact our Plidesk customer support team anytime - we're always here to help!
Blog
"Check our blog for new articles and instructional videos on proper treadmill usage. Stay updated with the latest Plidesk content to maximize your workout experience."
ABOUT US
“At Plidesk, we craft premium fitness equipment that elevates your workout experience.
Our treadmills and exercise products blend innovation with reliability, ensuring both safety and performance.
We deliver exceptional quality at accessible prices, because we believe everyone deserves well-engineered fitness equipment.”
Have a question?
If you have any questions or encounter any problems during use, please feel free to contact us and we will answer them immediately.
If The Following Situations Occur During Use
1. What can I do when the treadmills appear E-1 error？
Fault Analysis: Communication Abnormality
Possible Cause: Communication between the controller and electronic display is blocked. When this failure occurs, please contact us first, we will provide you with the most efficient solution as soon as possible.
2. What can I do when the treadmills appear E-2 error？
Fault Analysis: Motor Not Detected
Possible Causes: Check and reconnect the Motor circuit if necessary.
Contact us to help you to replace the motor if it is damaged or has an unusual smell.
3. What can I do when the treadmills appear E-5 error？
Fault Analysis: Overcurrent Protection
Possible Causes: Excessive current due to exceeding the rated load or jamming, triggering the systems self-protection feature.
Adjust the treadmill and restart it to solve the problem.
Check for any overcurrent sounds or burnt smell when the motor is running and replace the motor if necessary.
Also, check the controller for any burnt smell and replace it if necessary.
Finally, check the power voltage specifications and retest with the correct voltage.
4. What can I do when the treadmills appear E-6 error？
Fault Analysis: Explosion-proof Overvoltage Protection
Possible Causes: Check if the power voltage is below 50% of the normal voltage, and retest with the correct voltage.
Check the controller for any unusual smell and replace it if necessary.
Check if the motor circuit is connected properly and reconnect it if necessary.
5. What can I do when the treadmills appear E-7 error？
Fault Analysis: The safety clip is not well attached.
Make sure the safety clip is engaged to the yellow labeled area of the console.
6. Why do the treadmills make noise, what can I do？
Possible causes of the noise could be an unstable ground, a rough running belt, or an ill-fitting belt. To resolve this, please follow these steps:
1) Ensure that the treadmills are not placed on carpeted surfaces;
2) Adjust the belt to the appropriate tension for smooth operation.
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